FAQs
What is Trucarekidz and where can I get more information about Trucarekidz?
We are one of the largest distributors of baby care and play items; we have brought together the best of global brands to give parents international quality products for their child. You can know more about us from our social media handles
What is the benefit of shopping from Trucarekidz?
We provide products and services that are at par with the international market. Our diverse portfolio offers you a wide range to pick from and frequent offers only make the experience all the more beneficial for you.
What makes Trucarekidz unique?
Your preference is our priority and we assemble our inventory based on that. Our strict quality checks further enhance your experience. It is the experience that you have with us is our USP.
What products does Trucarekidz sell?
Anything and everything that you will need for your baby. Think of something and you will find it on our website, if you don’t then let us know, we will work out a way to expand our inventory.
Where are the offices of Trucarekidz located?
We are located at D21, 1st Floor, Chattarpur Enclave, New Delhi, Delhi 110074.
How to contact Trucarekidz ?
Customers can call us at +91-9821942333, drop a mail at info@trucarekidz.com or chat with us on WhatsApp at +91 9821942333
Order Related FAQs
What's the minimum order value required to place an order?
There is no order value at Trucarekidz but in order to have your delivery fee waived off the order has to be of INR 1000 and above.
How do I know my order has been confirmed?
Whenever you place an order with us, you will receive a confirmation text or email giving you details of your order.
How do I check my order status?
Follow the steps mentioned below to check your order status.
● Go to the ‘track order’ section.
● Enter your email and password (if existing user), else sign up as a ‘new user’.
● Check the order status.
Is it safe to use my Credit Card Online at Trucarekidz ?
Yes, suitable security measures are in place and we strictly adhere to RBI guidelines to make your shopping experience safe and protected.
What if an item is out of stock?
If an item is out of stock, you can call us to check the availability and make an advance payment for it, for the time when it is available. You can also wait for the product to come back in stock.
How are the products packaged?
We pack our products in boxes, which are further covered in a plastic layer. Any fragile product in your order is further wrapped in bubble wrap.
Do you deliver products outside India?
Currently, we ship only within India but plan to expand across the globe in years to come.
Is it mandatory to register before placing an order?
No, you do not have to register unless you are placing an order with us. This registration is needed for us to provide you with a better delivery service and a better experience in future.
How long will it take to receive my orders?
We usually dispatch most orders within one to four (1 to 4) business days (excluding Sundays and public holidays)
Who pays the shipping charges?
Shipping charges will be calculated along with your bill that you will be paying at the checkout and thus you do not have to pay any delivery charges at the time of delivery. You can choose to pay a tip, if you desire.
What is GST?
The goods and services tax (GST) is a value-added tax levied on most goods and services sold for domestic consumption. The GST is paid by consumers but it is remitted to the government by the businesses selling the goods and services.
How is the GST amount calculated over and above the discounted price?
GST is calculated as per the type of item specified by the Government of India.
What happens if I am not available at the time of delivery?
If you are not available at the time of delivery, then you can tell the delivery agent in advance to come at a specific time as per your availability. In case you aren’t available for a longer span of time, then you may request your neighbors or relatives to receive the item on your behalf. However, Trucarekidz isn’t liable for any loss/damage to the item in the above case.
What is your Refund Policy?
We offer refunds through two different methods
● Replacement: In case a product is found to be defective or out of stock, you can choose any other product instead of what you ordered.
● Money refund: Genuine cases of a defective product delivered to you qualify for a full refund in case the customer doesn’t opt for store credits.
Click on Link to read more on our Refund Policy.